DPU3K with VOIP
Over the past few years, the telephone industry has seem tremendous growth in the use of Voice Over IP (VOIP) services for businesses worldwide! The cost savings on calls, and the advanced calling features used made possible by VOIP have provided great benefits to those using the service. But what about your callers? Callers may understand that IVR and voice recognition systems are handing calls quicker, however they still generally don't like IVR systems, nor do they generally enjoy waiting on hold.
The use of a wave audio file uploaded after hours by the IT manager as a single audio file that's never going to be changed is taking customer service back to the 80's, when all message on hold systems had the same 4 minute loop which was boring, repetitive and never changed. That's where Info-Chip and the DPU3K and our other services come into play! Here are some of the ways in which we can help!
VOIP with MOH INPUT
Certain VOIP systems (such as Shoretel) come equipped with a ready-to-use MOH input that the DPU3K simply plugs into. This way your company can take full and immediate advantage of Info-Chip's services!
VOIP with soundcard
If you have an on-premise, hardware-based VOIP server, you can use the DPU3K either through an on-board soundcard or, if there isn't an on-board soundcard, then through a USB external soundcard. It's simple...just connect the audio output from the DPU3K to the line or microphone input on the soundcard. Ask us for details!
VOIP on-premise audio files
If your VOIP server does not have a soundcard or USB connection, we can provide you with an audio production file in any format needed by your server. Then we can work with you to keep that file fresh and updated as often as you need!
VOIP hosted off-premise with audio files
If your VOIP service is hosted off-premise, we can provide you with an audio production file in any format needed by your hosting provider. Then we can work with you and your provider to keep that file fresh and updated as often as you need!
The DPU3K System
Introducing the DPU3K Version 3… Click here for DPU3K PDF Flyer |
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The DPU3K V3 is now better than ever….connect it to your local area network and it automatically configures itself to work! No need to fuss with network settings…just plug it in…and play! It’s That Easy! The DPU3K V3 offers many advantages not available with our other products….
The DPU3K V3 is backed by Info-Chip’s unbeatable 7 year warranty, plus our complete service that includes creative assistance, scriptwriting, professional voicing, customer service calls, plus free technical support! |
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You owe it to yourself to take a close look at the DPU3K V3…it really is… Faster…Simpler…Easier…Better...and now SD Card Functionality Don’t have a local area network in place? No worries!! You can use the DPU3K V3 standalone as long as you have access to email so we can send you production updates…ask us for more information on how the DPU3K V3 will work for your business or organization, regardless of your office network situation! |
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Click here for DPU3K PDF Flyer For technical support call 1-800-881-2833 |
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